Whether your team writes SOPs, work instructions, or policies, you understand how critical they are to the smooth operation of the business.
They ensure that products and services are standardized, help teams do their work effectively, and ensure a streamlined work process. That is when they’re well-written and user-friendly.
Too often, however, these documents are difficult to read and understand, aren’t written so that users can follow and complete a task effectively, don’t use formatting and other cues to enhance usability, and simply aren’t functional. The workshop focuses on helping participants.
