Who Is Your Reader? How to Conduct Reader Analysis
A working method for figuring out who reads your documents and what they need from them.
Hurley Write TV
Watch, then write differently.
Full-length webinars, short answers to the questions teams ask us most, and the original Hurley Write TV series with guests from the floor, the lab, and the review queue.
Latest Webinar
Readability: The Real Risk in Your Documentation
Why readability is a risk issue, not a style issue, and what it costs when a procedure is misread.
The Series
Hurley Write TV
32:12
Episode 1
Improve Your Team's Communication Skills
Watch the episode →
25:35
Episode 2
Editing Tips and Tricks from Three Writing Pros
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31:23
Episode 3
How to Write a Winning Proposal
Watch the episode →
38:20
Episode 4
Understanding Your Readers
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37:50
Episode 5
Communicating the Right Tone in the Electronic Age
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30:26
Episode 6
Tips to Make Writing Easier for Literally Everyone (Yes, That Means You!)
Watch the episode →Webinars
The long ones, worth the hour
AI and Writing: The Good, the Bad, and the Ugly
Where AI helps a writing process, where it quietly hurts it, and how to tell the difference.
What You Need to Know About AI and Writing
The practical version: what to hand an AI tool, what to keep, and what to check before it ships.
Short Answers
A few minutes each
Warning Letters: A Systemic, Cultural Issue
Why documentation findings keep coming back, and what they say about the system behind the document.
The Secret to Bulletproof Deviation Reports
What a deviation report has to do to survive a reader who is looking for the gap.
Your Review Process Is Broken. Here's the Real Solution.
Reviews that add time without adding quality, and the fix that does both.
The Cost of Subpar Documentation
Where the money actually goes when documents are unclear.
How Readers Change, and Why Planning Is Critical
Readers changed. Planning is what keeps a document useful to them.
Using AI for Writing: Tone and Emotional Intelligence
Tone is the part AI gets wrong most often. Here is how to hear it before your reader does.
There is more on the Hurley Write YouTube channel, including writing tips, client interviews, and past conference talks.
Watching helps. Practicing on your own documents helps more.
Our workshops are built on the documents your team already writes, and the PROS Readability Risk Assessment® shows you where those documents put you at risk.