AI Content & Writing
Work Instruction vs. SOP: When to Use Each and Why It Matters
Every organization depends on its people doing the right things, the right way, every time. That’s what documentation like Standard Operating Procedures (SOPs) and work instructions are designed to ensure. Together, these kinds of documents translate policies into action and turn consistency into a competitive advantage. They form a foundation for getting work done. And […]
November 13, 2025
← All Resources
The Blog
The Hurley Write Blog
Clear writing, readability, SOPs, and the systems behind them.
Nothing matched. Try a different word, or browse all articles.
Page 11 of 34
AI Content & Writing
Work Instruction vs. SOP: When to Use Each and Why It Matters
Every organization depends on its people doing the right things, the right way, every time. That’s what documentation like Standard Operating Procedures (SOPs) and work instructions are designed to ensure. Together, these kinds of documents translate policies into action and turn consistency into a competitive advantage. They form a foundation for getting work done. And […]
November 13, 2025
Business Writing & Documentation
Elevate Your Documents with Professional Business Writing Skills
In modern business, every word matters. The quality of a company’s writing directly reflects its professionalism, attention to detail, and credibility. Clear, purposeful communication is no longer just a nice skill to have: it’s a fundamental requirement for success. Teams that invest in developing professional business writing skills produce documents that are easy to read, […]
November 10, 2025
AI Content & Writing
Why SOP Training Matters: Boosting Team Productivity and Reducing Errors Through Better Procedures
TL;DR Strong procedures and standard operating procedures (SOPs) are essential to team productivity, quality, and consistency. However, written procedures only deliver results if they are clear, usable, and supported by training in how to write and maintain them. SOP training helps teams think strategically, communicate clearly, and streamline the creation and revision process. When teams […]
November 10, 2025
Technical Writing
How a Technical Writing Workshop Can Transform Your Team’s Documents
Quick Answer: What is a technical writing workshop and what does it do? A technical writing workshop is a hands-on training program that teaches professionals how to plan, structure, and write clear technical documents. It addresses the most common writing challenges in technical fields, including poor reader analysis, unclear language, and weak organization, helping teams […]
November 10, 2025
Business Writing & Documentation
Words That Signal Importance: Enhance Your Professional Writing
Every professional writer knows that not all words carry equal weight. In business, technical, and scientific communication, some ideas deserve to stand out more than others. Choosing the right words for importance helps ensure that readers immediately recognize key points and understand how to act on them. The ability to highlight information strategically is what […]
October 29, 2025
Business Writing & Documentation
Examples of Bad Emails (and What They Reveal About Poor Writing)
Every professional uses email, but far too few use it well. This is a real problem, given that nearly two-thirds (60%) of workers prefer email over phone calls, messaging apps, or social media. That preference means the average office worker receives 121 emails every day, typically across multiple email addresses (86% of professionals have at […]
October 29, 2025
Writing Skills
The Ripple Effects of Poor Writing on Team Collaboration, Decision-Making, and Productivity
Imagine your team is ready to launch a major cross-departmental project. The project manager drafts an email to kick off the initiative, but the instructions are vague. Key roles are ambiguous, and timelines are squishy. No one’s quite sure what their individual responsibilities are. Team members reply with clarifying questions, and meetings multiply. If clarity […]
October 29, 2025
Writing Skills
Why Writing Training Works: Evidence-Based Outcomes and Metrics You Can Use to Measure Improvement
Writing is the backbone of business. Proposals secure clients. Reports shape decisions. Emails keep projects moving. Conversely, poor writing erodes organizational performance. “Poor writing creates a drag on everything you do,” argues business writing expert Josh Bernoff. “It functions like a tax, sapping your profits.” That unofficial “tax” can even be quantified: Bernoff’s research has […]
October 29, 2025
Find out where your documentation risk is hiding.
Start with the PROS Readability Risk Assessment®, or bring us in to run a workshop built on your own documents.