Business Writing & Documentation
Examples of Bad Emails (and What They Reveal About Poor Writing)
Every professional uses email, but far too few use it well. This is a real problem, given that nearly two-thirds (60%) of workers prefer email over phone calls, messaging apps, or social media. That preference means the average office worker receives 121 emails every day, typically across multiple email addresses (86% of professionals have at […]
October 29, 2025
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Business Writing & Documentation
Emails, reports, SOPs, and the documents business runs on.
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Business Writing & Documentation
Examples of Bad Emails (and What They Reveal About Poor Writing)
Every professional uses email, but far too few use it well. This is a real problem, given that nearly two-thirds (60%) of workers prefer email over phone calls, messaging apps, or social media. That preference means the average office worker receives 121 emails every day, typically across multiple email addresses (86% of professionals have at […]
October 29, 2025
Business Writing & Documentation
People, Process, or Strategy: What’s Really Causing Writing Problems at Your Company?
To solve your organization’s writing issues, you need to understand what’s causing them, and it’s not always what you think. In our new article, learn the differences between people, process, and strategy problems when it comes to content creation.
February 29, 2024
Business Writing & Documentation
Managers: Stop Doing Your Writers’ Work for Them
Managers shouldn’t handle writing or editing tasks when the writing isn’t up to par as doing so eats time and denies your team a great opportunity to build their writing muscles. Do this instead.
February 29, 2024
Business Writing & Documentation
Understanding the Difference Between Educational and Sales Materials
Smart businesses use a mix of educational and sales content to appeal to prospects throughout the buyer’s journey.
February 28, 2024
Business Writing & Documentation
Steps to Develop Standard Operating Procedures That Work
Your organization can’t comply with Standard Operating Procedures if they don’t understand them. Here are the steps to produce SOPs that work.
February 28, 2024
Business Writing & Documentation
Which Standard Operating Procedures Should You Create?
Here’s what you need to know to produce all 5 types of Standard Operating Procedures (SOPs) to achieve both risk mitigation and efficiency at your company.
February 28, 2024
Business Writing & Documentation
The ROI of Better Writing Part 3: Increasing Your Conversion Rates
Making more persuasive arguments, more succinctly conveying the core value proposition of your service or product offerings, and producing a more effective call-to-action can directly impact the ability of any sales and marketing content to turn leads into sales.
February 28, 2024
Business Writing & Documentation
The ROI of Better Writing, Part 2: Driving More Sales
The ROI of Better Writing Part 2: Making More Sales
February 28, 2024
Business Writing & Documentation
The ROI of Writing: How to Calculate the ROI of Faster Writing
How much can your company save by ensuring that your team can write better and faster? The numbers may surprise you!
February 28, 2024
Business Writing & Documentation
SOPs vs. Work Instructions: What’s the Difference?
Instructions tell employees which actions to take in detail. Writing clear and concise work instructions will ensure consistent outcomes in your organization.
February 28, 2024
Business Writing & Documentation
How to Write an SOP (+ Work Instructions) for Consistent Outcomes
Standard operating procedures (SOPs) and work instructions are vital documents that lay out the who, what, when, and where for important procedures in your organization.
February 27, 2024
Find out where your documentation risk is hiding.
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